Honest about AI
Children are told before their first lesson that their tutor is AI. Tutors never claim to be human, and say so clearly if a child asks.
Safeguarding
Your child’s safety comes first
Tallgrove is built for children, and every part of it is designed with their safety in mind. This page explains how we protect them, what you can see and how to raise a concern.
If a child is in immediate danger, call 999. To raise a concern with us, email hello@tallgrove.co.uk. Children can talk to Childline free on 0800 1111. Adults worried about a child can call the NSPCC helpline on 0808 800 5000.
Our commitments
How we keep children safe
Nothing hidden from parents
Every lesson is recorded as a transcript you can read in your parent account. Tutors are designed never to keep secrets with a child.
Filtered and on-topic
Built-in filters check what children say and what the tutor says. Tutors stay on learning and won’t discuss harmful or unsuitable topics.
Wellbeing alerts
If a child says something that suggests they may be unhappy, unsafe or at risk, the tutor responds with care, you’re alerted and our safeguarding lead reviews it.
No contact with strangers
There’s no chat between children and no way for other users to contact your child. It’s your child, their tutor and you.
Healthy boundaries
Tutors are warm but professional. They won’t encourage children to depend on them, make promises or replace real friends, family or teachers.
Parent-controlled accounts
Children don’t need an email address. Parents set up profiles, approve devices and set lesson times and limits.
Voice not stored
When your child speaks, the audio is turned into text to understand it and then deleted. We don’t use cameras or facial recognition.
Data protected
We follow UK GDPR and the ICO’s Children’s Code. We never sell data, never show adverts to children and don’t use children’s data to train AI models.
Standards we follow
Built to UK guidance
- The Department for Education’s Generative AI: product safety standards for AI tools used by children
- We have regard to Keeping children safe in education and Working together to safeguard children
- The ICO’s Age Appropriate Design Code (the Children’s Code)
- UK GDPR and the Data Protection Act 2018
- The Online Safety Act 2023
- The Prevent duty guidance
People
Who is responsible
Our Designated Safeguarding Lead is Philopos Yassein. They review every flagged conversation, follow up concerns and make referrals to the local authority, police or other agencies when needed.
Everyone at Tallgrove who can see children’s information has an enhanced DBS check and annual safeguarding training.
Safeguarding contact: hello@tallgrove.co.uk
How quickly we respond. Our Designated Safeguarding Lead handles every flag personally. Urgent concerns reach them by phone straight away and are repeated every 15 minutes until they are opened. During lesson hours we aim to act on an urgent concern within 15 minutes, and on other concerns within one working day. Lessons only run while our safeguarding lead is available.
If anyone is in immediate danger, call 999 now. Don’t wait for us. You can also call the NSPCC Helpline on 0808 800 5000, and children can call Childline free on 0800 1111.
When something worries us
What happens if a concern is raised
The tutor responds with care
It stops the lesson topic, responds kindly, and tells the child to speak to a trusted adult. It gives Childline’s number when appropriate.
You’re alerted
The parent account holder gets an alert with the part of the conversation that caused concern, unless doing so could put the child at risk.
Our lead reviews it
Our Designated Safeguarding Lead reviews the conversation and decides what follow-up is needed.
Referral if needed
If a child may be at risk of harm, we refer to the local authority’s children’s services or the police, as the law requires.
Online safety at home
Simple steps for families
- Keep devices in a shared space for younger children
- Use headphones with a microphone, and check in during lessons
- Read a transcript together now and then
- Talk about who your child can go to if something online upsets them
- Children can report online abuse to CEOP through the National Crime Agency’s website
Policies
Read the detail
- Privacy policy, including our privacy notice for children
- Fair use and acceptable use policy
- Complaints procedure
- Safeguarding and child protection policy (read online or download the PDF)